Atlanta Web Design Firm

Recently, a friend told me a story about a past experience with an Atlanta web design firm. This friend owns his own business and had had a neighbor design a basic "web page" several years earlier. But over time, he began to realize that just having a web page was no longer enough. For many of his clients and most of his prospects, his website was the first, and sometimes only, interaction people had with his business. So after doing his research, he hired an Atlanta web design firm to help take his web presence to the next level.

As the relationship began, it was obvious that this particular Atlanta web design firm was comprised of a very smart group of people. They were young, creative and had a lot of good ideas. But as the project progressed, my friend's frustration with his new partners began to grow as well. While they had a lot of good ideas, they had an air of arrogance and did not seem willing to consider my friend and his people's thoughts. It was obvious that they were not very well organized, and the left hand rarely knew what the right hand was doing.

Their responsiveness was spotty, and over time it became apparent that they thought they were doing my friend a favor by working with him. The quality of their work was good, but in the end they charged my friend a premium price for what turned out to be a bad experience. And once the website launched, the firm disappeared and my friend's business never did get any return on their investment.

Unfortunately, this experience was not unusual. Some Atlanta web design firms are run by young creative types that do not value customer service, efficiency or return on investment. Their creative work is good, but they do not always understand that a business's main goal isn't having a pretty website but having a website that can actually generate a return.

But as the web design industry matures, more web firms are popping up that do understand the importance of customer experience and the need to help that customer generate a return on their investment.

If you'd like to work with an Atlanta web design firm that can help you use the web to actually drive revenue, please contact us.